At Flycaster & Company we do everything possible to become
a trusted advisor to you and your company by delivering
real business value and superb creative services.

We know that a strong client relationship based on mutual respect, open and honest communication and very clear expectations is critical. In an effort to support excellent client / firm relationships we have developed the following set of Frequently Asked Questions (FAQs) to help everyone in our companies understand how we can best work together.

I have had some difficulties working with “creative” people at other firms
in the past, how can we best avoid it this time?

Tell the truth - all the time.

If we are honest, straightforward and frank in all of our discussions, we will avoid 90% of the problems that can often cause strife between clients and their creative team. If we have a problem, if the project is falling a little behind schedule, if we can't do something you have asked for - we will tell you right away and then go the extra mile to do everything we can to fix it - right away. We also ask the same of you. Tell us if there is a problem on your end, if you have a concern, if you won't be able to deliver on something you promised to get to us. We need to know what you are thinking, how you feel the project is advancing, what you are extremely happy with and where you expect more. The better the communication - the better the results.

What if I am not pleased with the first design you present to me?

Help us help you.

As we stated above, the more information and ideas you give us the better job
we can do for you. We truly welcome your creative input, but also ask you to remember that you have hired us for our experience and expertise, so please keep an open mind and trust that we are really trying to help you. If you don't like something we have designed, that's okay, but you'll need to help us understand exactly why. Saying: "I just don't like it - show me something else," does not help either of us. We are happy to make a reasonable number of changes - as long as you have clear and specific feedback on what needs to be different.

This sounds sort of expensive, how much will it cost?

Let’s be fair.

Money is always a touchy subject, but we try to make it as painless as possible. We are not the most expensive creative team you can hire, nor do we work for free. We will simply sit down with you and your team, review the scope of the project and the deliverables you request and determine together what a reasonable budget should be at current market value. We know that 10 projects with your company at a fair profit, is much better than one project at the highest budget we can secure.
Whether you have $1,000 to spend or need help with a $2 million campaign,
we can adjust our services to meet your time and budgetary constraints.

Most firms talk about service, but how will you really treat me
after I have signed the contract?

The goal is always win/win.

We want to have a long-term relationship with you as a client. We will never take advantage of you, recommend anything that is not in your best interest, nor deliver any project that we do not feel is the best we can produce for you. In return we ask that you help us win as well. You can do this by giving us information and guidance as to what you want to achieve, work with us to set a reasonable budget for the value we bring to your company, and commit to being a proactive source of enthusiastic referrals to all of your business colleagues when we do a superb job for your company. We understand one thing very clearly: if we work very hard to make
you more successful – we will be more successful too.